Refund policy

Shipment errors or defects:
Our goal is for you our valued customer to be satisfied with your purchase. Items sent by Factory UTV in error or defective will be exchanged. If an item needs to be returned, please contact Factory UTV to get an RA# (Return Authorization Number) within fourteen (14) days of receipt. The RA# must be written clearly on the outside of the box and a copy of the invoice placed inside. Returns will not be processed without a RA#. All items (even defective items) must be in new condition and in their original packaging in 100% resalable condition, or we may refuse to issue credit. We will email a prepaid label for our shipment errors or defective items. We require additional information to process a defective return, including pictures, shipping information, etc. A replacement item will not be sent until the original item has been returned.

All other returns:
For discrepancies not related to defective or Factory UTV shipment errors, the customer must contact Factory UTV within fourteen (14) days of receipt to get a RA# (Return Authorization Number). Customers have 14 days from receipt to return items prior to use. The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside. Returns will not be processed without a RA#. There is a restocking fee of up to 20% for the authorized return of new products. All returned items must be in new condition and in their original packaging in 100% resalable condition, or we may refuse to issue credit. The customer is responsible for all return shipping charges unless we shipped an incorrect or defective item, which is covered under shipment errors or defects. In some cases, we can offer a prepaid label at a discounted rate. The cost of the prepaid return label would be deducted from the return amount. Shipping fees are not refundable. We may require additional information to process a return, including pictures, shipping information, etc.